We believe that our solution
should be easy to use and navigate around and therefore you
require less training in order to use our system effectively.
As a Net Native solution you will benefit from an architecture
which at its core is easy to use and understand. After all
you do not get training to use Amazon, Internet Banking or
other internet sites, you simply use them.
Design from the ground up adheres to our ease of use principles
reducing training time whilst ensuring your organisation gets
the very best from the system.
All systems require some training however our philosophy
is that training should not be a profit centre and we would
urge anyone looking at systems to compare the training time
needed and the associated costs.
We deliver simply two forms of training to our customers:
Remote Training
Web-based remote training for between 1 and 2 hours
has proved to be the most efficient and popular form
of training we offer. This has cut the cost of training
down by over 80% and it works.
Why is this so efficient?
We arrange a mutually convenient time to call using
a live version of Intelligent Office over the internet.
We guide you through your chosen topic and as it is
in real-time, it can even be tailored to your needs.
In short you benefit from:
- Minimal interruption to your business
- No additional time required traveling to the venue
- No additional cost in the form of traveling
During the training you will be guided to our on-line
help files or a guide will be issued to you so you always
have a back up to your knowledge. |
|
Private Training
These days allow you to have the face to face contact
that most people prefer and you will often benefit more
from the interaction with one of our trainers. These
days also allow us to have in-depth training on either
one of our standard course agenda’s or you may
wish to have a completely bespoke agenda all of your
own.
These courses can be undertaken at our offices in Kingston-upon-Thames
where we have the facilities to make your learning experience
interactive and easy, or at your own office or venue
of your choosing. We conduct our training between 10am
– 4pm allowing us plenty of time to cover many
parts of the system without tying your staff up all
day in a training session.
Training the trainer is also very effective. Having
a member of staff or dedicated training person to train
other members of your organisation is cost effective
and flexible and has proved popular with both medium
and larger organisation.
|
The Range of Courses
Our system, like others, requires some initial training in
order to use it efficiently. Unlike our competitors you can
be up and running after just 2 hours of on-line training enforcing
our principal of ease of use. We insist that all our customers
take one of our “Getting Started” courses. This
introduction allows you to use the functionality of the system
and identifies which areas you will use and indeed any areas
you may require more training on.
We do of course offer a range of courses to suit various
parts of the system and indeed the opportunity to construct
your own agenda’s with a bespoke training session. Details
of our courses are given below:
| Training courses |
Training courses |
Training courses |
| Intelligent Office Introduction - on line |
2 hours
|
General overview including Logging In, Searches, Clients,
Plans and Fact Finds. |
| Getting Started - day |
10am – 4pm |
As above but in depth and including Basic Letter Writing,
Document Management, Reporting, Research Tools and Tasks. |
| Commissions & Fees –on line |
2 hours |
Processing and Matching Commissions Manually and with
EDI Statements. Cash Processing and Month Ends. |
| Compliance – on line |
1 hour |
Set up, File Checking, T&C, KPI’s and File
Sign Off. |
| Configurable Functionality (in conjunction with checklist,
excluding Compliance, Author and designing Life Cycles)
– on line |
2 hours |
System and User set up, Tailored Configurations, Security
Settings, Event List, Task Set up and Portals. |
| Leads and Research – on line |
1 hour |
Opportunities & Leads, Research Tools and Sales
Tab. |
| Author – on line |
2 hours |
Templates and Paragraphs, Headers & Footers, Suitability
Letters and Letter Styles. |
| Bespoke - on line |
Charged per hour |
A tailored on line agenda agreed in advance with our
training manager covering those areas of interest to you. |
| Bespoke - Day |
10am – 4pm |
A day agenda agreed in advance with our training manager
covering those areas of interest to you. |
| Life Cycle Configuration and Consultancy Day |
10am – 4pm |
Site visit to go over your requirements for the life
cycle design and to set up life cycles within your intelligent
office system. |
Costs
We like to keep things simple so there is a uniform charging
structure applied to all of our training ensuring that no
matter what the course content is the costs are easy to calculate.
All on-line courses are charged at £100 per hour plus
Vat. That is it, no other costs or charges, you are just billed
for the time on-line.
All day courses are charged at £750 per day plus Vat.
Disbursements are only charged if we travel to your offices
and are calculated at 35p per mile (from the trainers home
location and back), and if flights or hotel accommodation
are required these will be charged accordingly. Naturally
we will endeavor to keep these costs as low as possible.
Free training
As part of your implementation you will be allocated an amount
of free training hours. These can be taken as remote web training
sessions or you may wish to “Trade them in” against
the cost of a full days training allow you to off-set and
reduce the cost. For example if you receive 2 hours free training
this is the equivalent of 2 hours on-line training (£200
excluding vat). You could either opt for our “Intelligent
Office introduction - on line” course, which lasts 2
hours, or you could take our “Getting Started –
day” and reduce the cost of the day by £200 (excluding
vat).
Cancellation policy
We hope that you do not have to cancel training however as
our diaries are constantly in demand, it is important that
you let us know if you need to cancel training as soon as
possible. Our cancellation policy is 50% of the cost of the
training if cancelled within 5 working days, 100% of the cost
of the training if cancelled within 2 working days. Please
contact us before the training session if you have any problems,
giving us as much notice as possible.
Contact us
To ensure you get the most from your system we have a dedicated
training manager who will be able to talk you through in detail
all the options, courses and the best delivery methods to
ensure you get the most from your training.
Any queries please either mail us at training@intelliflo.com
or call us on 0845 2303700 and
ask to speak to the training department.
|
