The adviser journey

COMING SOON IN 2026

User experience.

New journeys and processes - tailored to you.

One joined-up advice journey, aligned to your firm's workflows and processes - suitability guidelines, with goals at the heart and cashflow as the foundation.

 

User experience.

The redesign

Every core screen, designed around the way you work.

We're working through intelliflo office area by area, rebuilding each one to the latest UI and UX best practices. Same trusted capability, a faster and cleaner experience. 

REDESIGNED

Workflows

A clearer board view of every case, with drag-and-drop stages and progress you can read at a glance.

REDESIGNED

Income reconcilliation

Match statements to expected commission in a single, guided view, with exceptions surfaced automatically.

REDESIGNED

Cashflow planning

Interactive charts you can model live in front of the client, with scenarios that update as you talk.

REDESIGNED

Client portal

A refreshed, mobile-first hub where clients see their plan, documents and messages in one place.

REDESIGNED

Reporting & valuations

Cleaner, faster valuations and reports, built on the data layer so figures are always current.

REDESIGNED

Client fact-find

One scrolling flow with live progress and auto-save, pre-filled by intelliflo IQ instead of typed by hand.

Rolling out area by area through 2026, with more screens joining the redesign each release.

The end-to-end advice journey

Nine stages, one continuous flow.

Every stage carries the last one's data forward, so nothing is rekeyed and nothing is lost. Step through it below.

Step 01 of 09

Client details

Personal, contact, vulnerability and ID details captured once, in one place.

 

Client details

Step 02 of 09

Fact find

A completely revamped fact find. Intuitive to complete, and you can update client facts with intelliflo IQ in a click.

Fact find

Step 03 of 09

Attitude to risk

A consistent attitude-to-risk assessment, aligned to the firm’s own suitability guidelines. 

Attitude to risk

Step 04 of 09

Goals

Client goals sit at the heart of the case and shape everything that follows.

Goals

Step 05 of 09

Needs analysis

Data-driven gates check the right needs are covered before the case can move on.

Needs analysis

Step 06 of 09

Solution design

Model the plan with cashflow at the foundation, keeping actions aligned to goals.

Solution design

Step 07 of 09

Presentation

Show the before and after, so clients see the reasoning and impact, not just the recommendation.

Presentation

Step 08 of 09

Recommendation

A clear recommendation in the client’s best interests, with compliance checked as you go.

 

Recommendation

Step 09 of 09

Implementation

Execute with confidence, with a full audit trail behind every step.

 

Implementation
What's changing

Small changes advisers feel every day.

Hundreds of interaction details, rethought. Here are a few of the ideas landing across intelliflo office.

Type to go anywhere

One keystroke opens a search box: start typing a client, screen or action and go straight there, no hunting through menus.

Inline cashflow

Model scenarios right inside the case, with the chart updating as you talk to the client.

Smart defaults

Fields pre-fill from what the platform already knows, so advisers confirm rather than type.

Contextual compliance nudges

Gentle, in-context prompts catch gaps as you work, not at a file review weeks later.

Mobile-first reviews

Prep and run a client review from a phone or tablet, with the same journey as the desktop.

 

Forgiving by design

Autosave, undo and clear recovery on every screen, so a wrong click is never a lost hour.

Drag, scroll or use the arrows

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STAY IN THE LOOP

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66%

of the UK's biggest advice firms trust intelliflo office.

£505bn

in assets under advice run on intelliflo office.

29,000+

advice professionals across the UK and Australia.

4.1 / 5

from 9,500+ customer-survey responses.

The “up to 85%” and “250+ fields” figures are intelliflo's own claims and describe potential, not a guarantee. Adoption counts are point-in-time in 2026 and continue to grow.