• Billing starts when you install a chargeable app and covers one full month from that point.

• Uninstalling before your renewal date stops future renewals, but the current month remains chargeable.

• No need to wait for your regular billing cycle; access is immediate at install.

Frequently asked questions

1) What’s changing with app billing?

Previously, chargeable app billing would depend on whether an app was installed across a calendar month, which felt unpredictable.
Now, each chargeable app starts a clear one‑month subscription from the moment you install it.
This improves transparency and aligns charges to your actual usage period.

2) When does the new model start?

The change applies from 1 Mar 2026 for all newly installed, chargeable apps via the intelliflo store.

For apps that were already installed before 1st March and remain installed on that date, the billing start date will be aligned to 1st March.

3) How is my monthly period calculated?

Your monthly period runs from your installation date and time to the same date and time in the next month (a “rolling month”).
Example: Install on the 20th—your renewal date is the 20th of the following month.

4) If I uninstall before the renewal date, do I still pay for the current month?

Yes. Uninstalling ends automatic renewal, but the current month remains chargeable because you received access for that full period.
No further months are billed unless you reinstall.

5) What happens if I reinstall an app after uninstalling?

Reinstalling the app prior to the end of that month subscription will just mean the app will continue to be billed at the end of that month if it is not uninstalled.
In the example above, if you install on the 20th, uninstall on the 21st and re-install on the 22nd, you will be billed for one months usage.

6) Will I be charged multiple times if I install and uninstall repeatedly within a short period?

No, you will only be charged for the month from the first installation.

7) Do I need to wait for my usual invoice cycle to access the app?

No. Access is immediate when you install. The subscription charge for that one‑month period begins right away.

8) How does this compare to the previous approach?

The old model could bill based on being installed for the full calendar month.
The new model is simpler: it always bills a rolling month from installation, making costs more predictable and aligned to your start date.

9) Will I see partial‑month (prorated) charges?

No. Each installation starts a full month of access and a full month’s charge.

10) How are multi‑user or per‑user apps handled?

If an app’s pricing is per user, the one‑month period still runs from installation.
The billed quantity reflects your active users according to the app’s pricing terms at the time of billing.

11) How do I stop future charges?

Uninstall the app before your renewal date. This prevents the next month’s renewal.
If you need help confirming your renewal date, contact your usual intelliflo representative.

12) Will this affect apps that are free or included in my plan?

No. Only chargeable apps are affected. Free apps or apps included within your core plan remain unchanged.

13) How will this appear on my invoice?

You will see a line item per chargeable app.

14) What if my renewal date falls on a shorter month?

If a month doesn’t have the same calendar date (e.g., installs on the 31st), renewal will occur on the last day of the shorter month, then revert to its original date the next month.
(e.g – installs on 30th Jan will have an uninstall date of 28th Feb, the next months uninstall date would be 30th March)

15) Who can help me with specific billing questions?

Please contact your usual intelliflo representative or e-mail [email protected].