Three key steps to effortlessly migrating your practice’s client data

Johann Koch, Chief Sales Officer, UK & Australia

Managing multiple platforms and legacy systems can be a real headache for advice firms. According to our adviser research, on average, firms spend the equivalent of a month every year simply implementing plans on different systems. Rekeying data not only wastes time, it also increases the risk of mistakes. We found that the ‘swivel chair’ effect of constantly logging in and out of various parts of the advice journey, results in errors occurring in 20% of client onboarding processes.  

Fragmented technology and the lack of a joined-up approach is incredibly frustrating. Yet although moving to a modern business management system can improve efficiency and better support regulatory compliance, some firms worry about the upheaval of changing technology, especially when it involves migrating client information.

But switching your business management system doesn’t need to be painful. With intelliflo’s expert help, we can manage the process effectively, so you can start reaping benefits as soon as possible.

As Attivo’s Chief Risk Officer Ian Plumpton said following the firm’s move to intelliflo office: “intelliflo has lots of experience in migrating from a myriad of other platforms in the sector and that experience is really valuable to our own business because we can then transition new businesses into ours very smoothly.” 

Here’s how we can support you and make sure that switching to intelliflo office is as stress-free as possible.

1. Expert data migration 

In today’s Consumer Duty world, it’s crucial that the client data you hold is accurate and accessible, so you can not only deliver suitable advice to your clients, but also evidence good practice to the regulator. We make sure that the data imported into intelliflo office is in good shape so you can use it effectively.  

You don’t need additional resources devoted to data migration, although it helps to involve people with good knowledge of the data and a basic understanding of Excel. Our specialist team can help resolve common errors such as cleansing policy numbers, normalising provider names, formatting national insurance numbers, checking for duplicates and highlighting missing information. While we’re working on extracting and cleansing your client data, you can continue business as usual, using your old system on a read-only basis and adding new clients to intelliflo office. 

Within intelliflo office, mandatory data fields, drop-down lists, customisable workflows and single data entry will ensure that all new data added to the system is accurate and complete the first time.  

2. The right support at the right time 

Once your client data is ready, we guide you through a proven onboarding process, structured around your firm’s specific objectives, to make sure implementation runs as smoothly as possible. This includes regular communications, training to help you maximise intelliflo office’s features and ongoing support once the technology is live.  

We’re also committed to evolving our technology to meet your needs. Our customer-inspired change programme allows intelliflo office users to put forward suggestions for improvements which all customers can then vote on. This makes sure our customers play a significant role in the ongoing development of our technology. 

3. Reaping the benefits of better data 

With clean, accessible data you can make the most of intelliflo office’s automated and straight-through processes, while our powerful management information (MI) reporting will help generate valuable insights into your business.  

From day one, intelliflo office can deliver improved business efficiency, removing the pain of rekeying information and correcting errors, and supporting a better client experience. Giving you more time to focus on the human aspects of advice that clients value most. 

You’re in safe hands 

Over the past two decades, we have expertly migrated over 2,200 firms to intelliflo office, so we understand the reality of the experience for businesses of all shapes and sizes. We know that moving your business management system is a major undertaking for any firm, so work hand in hand with your team to make sure the transition is as smooth as possible.  

We’re here to do the hard work for you, helping you unlock your data to deliver a better client experience, greater business efficiency and more robust processes, while supporting and evidencing good client outcomes. 

Speak with our team to discover what intelliflo can do for you.