MARS – the MorganAsh Resilience System
Identify, monitor, support and report on vulnerable customers to meet Consumer Duty.
An award-winning digital solution to manage and evidence customer vulnerability that’s built on twenty years’ experience of helping vulnerable people. Backed by nurse-led well-being services, support and consulting expertise.
MARS is cost-effective, easy to use, quick to deploy and highly customisable. It reduces the time and cost of managing vulnerable customers – and provides outstanding, detailed management information for business leaders and regulators. Get accurate data directly from consumers; discover who is vulnerable and in which ways; monitor customer vulnerability over time; next steps offered when customer vulnerabilities are identified; detailed management information always available.
Identify and manage vulnerable customers
Digitise identifying vulnerable customers to meet the FCA’s regulations, without increasing costs.
Overcome a reluctance to disclose
Options of digital interactions overcome consumer reluctance and embarrassment.
Maintains data for regulatory evidence
Rich and detailed vulnerability reporting is just a couple of clicks away, for board reports to meet FCA regulations.
See MARS – MorganAsh Resilience System in action
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